Storage Lower Morden Terms and Conditions
These Terms and Conditions set out the basis on which Storage Lower Morden provides storage, handling, and related removal services. By placing a booking, paying a deposit, using our facilities, or allowing us to collect or store your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or uses our services.
Company means Storage Lower Morden, including its employees, agents and subcontractors.
Goods means any items, property or effects accepted by us for storage, handling, or removal.
Services means storage, handling, packing, loading, unloading, transport and any other services provided by us.
Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions.
2. Scope of Services
We provide storage facilities and related services, which may include collection, delivery, loading, unloading and removal services. The exact scope of services will be as described in our written quotation or booking confirmation. No other services are included unless expressly agreed in writing.
3. Booking Process
3.1 Bookings may be made following provision of a quotation. Quotations are based on the information supplied by the Customer and are subject to revision if that information is inaccurate or incomplete.
3.2 A booking is only confirmed when we issue a written booking confirmation. We reserve the right to refuse any booking at our discretion.
3.3 The Customer must provide accurate details of the volume and nature of the Goods, access conditions at collection and delivery addresses, and any special requirements. If the actual work differs from what was described at the time of quotation, additional charges may apply.
3.4 The Customer is responsible for ensuring that they have authority to enter into the Contract in respect of the Goods and the premises from which the Goods are collected or to which they are delivered.
4. Quotations and Charges
4.1 Unless stated otherwise, our quotations are based on a fixed price for the described work, subject to the assumptions and exclusions set out in the quotation.
4.2 Quotations do not include additional charges that may arise due to changes in the scope of work, delays that are not caused by us, restricted access, or additional services requested on the day of service.
4.3 Storage charges are normally calculated on a weekly or monthly basis, and will be specified in your storage agreement or booking confirmation. We may review and vary our storage charges by giving reasonable notice.
4.4 All prices are exclusive of any applicable taxes unless expressly stated otherwise.
5. Payments and Deposits
5.1 We may require a deposit or prepayment to secure your booking. The amount and due date will be specified in your quotation or booking confirmation.
5.2 Unless agreed otherwise, payment for removal or handling services is due no later than the day of service and prior to unloading or completion of the work.
5.3 Storage fees are payable in advance at the start of the agreed storage period and thereafter on the agreed billing dates. If payment is not received by the due date, we may apply late payment charges and restrict access to the Goods.
5.4 Payment must be made using an accepted method as advised to you at the time of booking. Cash payment, where accepted, must be made for the full amount due. We may refuse to accept payment by certain methods at our discretion.
5.5 If invoices remain unpaid after the due date, we may charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
6. Customer Obligations
6.1 The Customer must ensure that Goods are properly packed, labelled and ready for collection or storage, unless packing services have been specifically agreed.
6.2 The Customer is responsible for providing adequate and safe access for our vehicles and staff at all locations. This includes securing any necessary permissions, permits or parking arrangements.
6.3 The Customer must not store or request us to handle any Goods that are prohibited under these Terms and Conditions, or which are unsafe, illegal or unsuitable for storage.
6.4 The Customer must inform us in advance of any Goods requiring special handling, fragile items, or items of high value or sensitivity.
7. Prohibited and Restricted Items
7.1 The following items must not be submitted for storage or removal and we accept no liability for them if they are so submitted:
a. Explosives, ammunition, firearms or weapons.
b. Flammable, hazardous or toxic materials, including gases, chemicals, paints, solvents and fuels.
c. Perishable goods, foodstuffs, plants or animals.
d. Illegal items, contraband or items in breach of statutory regulations.
e. Cash, securities, jewellery, watches, precious metals, stones or other high value items unless we have agreed in writing to handle them.
f. Any waste or items intended for disposal which do not comply with waste regulations.
7.2 If such items are discovered, we may remove, dispose of, or otherwise deal with them at our discretion and at the Customer's expense, and without any liability to the Customer.
8. Cancellations and Amendments
8.1 The Customer may cancel or amend a booking subject to the provisions of this clause.
8.2 For removal or handling services, if the Customer cancels more than a specified period before the scheduled date, any deposit may be refundable or transferable at our discretion, subject to reasonable administrative charges. The applicable notice period will be stated in your booking confirmation or advised at the time of booking.
8.3 If the Customer cancels within a shorter notice period, we may retain all or part of the deposit or charge a cancellation fee to cover our reasonable costs and loss of business.
8.4 For ongoing storage services, the Customer may terminate by giving the notice required under the storage agreement. Storage fees remain payable up to the end of the applicable notice period.
8.5 We reserve the right to cancel or reschedule a booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness or safety concerns. In such circumstances, we will offer an alternative date or a refund of any prepayments for services not provided, but we shall not be liable for any consequential loss.
9. Access to Stored Goods
9.1 Access to stored Goods may be by appointment or during published opening hours, and may be subject to reasonable access fees.
9.2 We may require proof of identity and authority before permitting access to the Goods. We may refuse access if we are not satisfied as to the identity or authority of the person requesting access.
9.3 If the Customer is in arrears with any payments, we may restrict or refuse access until all outstanding sums are paid in full.
10. Liability and Risk
10.1 All Goods are stored and handled at the Customer's risk, subject to any liability that cannot lawfully be excluded.
10.2 Our liability for loss of or damage to Goods arising from our negligence or breach of contract shall be limited to a reasonable value, having regard to the nature of the Goods and the level of charges. Unless otherwise agreed in writing, our total liability for any claim or series of related claims shall not exceed a fixed amount per consignment or per storage unit as specified in your storage agreement or quotation.
10.3 We shall not be liable for:
a. Loss or damage arising from inherent defect, natural deterioration, or faulty design or packaging of the Goods.
b. Loss or damage arising from war, terrorism, civil commotion, or similar events.
c. Indirect or consequential loss, including loss of profit, loss of business, or loss of enjoyment.
d. Loss or damage resulting from circumstances beyond our reasonable control.
10.4 The Customer is responsible for arranging any additional insurance cover for the Goods that they deem necessary. We do not provide insurance advice and any insurance taken out by the Customer is a separate contract between the Customer and their chosen insurer.
11. Claims and Notice of Loss or Damage
11.1 The Customer must inspect Goods as soon as reasonably practicable after collection or delivery.
11.2 Any visible loss or damage must be reported to us in writing within a short and reasonable period after delivery or access, and in any event before the Goods leave our custody or the work is completed, where such loss or damage could reasonably have been discovered at that time.
11.3 Any loss or damage which is not immediately apparent must be reported to us in writing as soon as reasonably practicable after discovery and no later than a reasonable period after delivery or access.
11.4 We may require evidence of loss or damage, including photographs, receipts, or other documentation. Failure to notify us within the applicable periods may affect our ability to investigate and may reduce or extinguish any liability we may have.
12. Waste and Environmental Regulations
12.1 The Customer must comply with all applicable waste and environmental regulations when requesting disposal or clearance services.
12.2 We will not remove or dispose of prohibited waste, including hazardous, clinical, or regulated waste streams that require specialist handling.
12.3 Where we agree to remove unwanted items, these may be reused, recycled, donated, or disposed of in accordance with applicable law and best practice. Title to such items will pass to us upon collection for disposal or clearance.
12.4 Additional fees may apply for the removal, handling or disposal of bulky items, electrical equipment, or items attracting specific recycling or disposal charges.
12.5 The Customer warrants that any items presented for disposal are free of contaminants and may be lawfully disposed of as general waste or recyclable material. The Customer will be responsible for any costs, penalties or claims arising from breach of this warranty.
13. Lien and Sale of Goods
13.1 We have a lien over the Goods for any unpaid charges, including storage fees, removal charges, late payment fees and costs incurred in relation to the Goods.
13.2 If any charges remain unpaid after reasonable notice, we may, at our discretion, withhold release of the Goods, restrict access, or ultimately sell or otherwise dispose of some or all of the Goods in order to recover unpaid amounts and reasonable costs.
13.3 Any surplus proceeds from the sale of Goods, after deduction of all sums due and reasonable costs of sale or disposal, will be held for the Customer subject to any legal requirements.
14. Termination of Storage
14.1 Either party may terminate the storage agreement by giving the notice required under the agreement or, if no specific period is stated, by giving reasonable written notice.
14.2 On termination, the Customer must remove all Goods and settle all outstanding charges by the termination date. If the Customer fails to do so, we may treat the Goods as abandoned and exercise our rights under the lien and sale of goods provisions.
15. Data Protection and Privacy
15.1 We will collect and use personal information in order to manage your booking, provide services, process payments and meet our legal obligations.
15.2 We will handle personal information in accordance with applicable data protection laws and our privacy practices, which may be provided separately to you.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version applicable to your Contract will be the version in force at the time of your booking, unless a later version is expressly agreed.
16.2 Any variation of these Terms and Conditions requested by the Customer will only be effective if agreed in writing by an authorised representative of the Company.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Contract between the Customer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or any Contract for storage, removal or related services.
19. Entire Agreement
19.1 These Terms and Conditions, together with any quotation, booking confirmation and any specific written agreements between the parties, constitute the entire agreement between the Customer and the Company in relation to the services provided.
19.2 The Customer acknowledges that they have not relied on any statement, promise or representation that is not set out in these documents.
By proceeding with a booking, delivering Goods to our facility, or allowing us to collect or store Goods on your behalf, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
